Howdy! I did find someone on this forum with my same problem only I can't fix it the way the moderator suggested. Here we go:
On my Dell Inspiron 1525 Laptop, running Vista Home Premium 32, windows explorer starts crashing and wanting to be restarted constantly. It starts as soon as I boot up and it also crashes in all safe modes. I thought it was a virus so I went thru all my steps to detect and nothing. So I ordered a harddrive case, removed it, wiped it and restored it to factory image. I bought a bigger harddrive, cloned the original (now clean) onto it and re installed every flippin thing. After my last windows update I think the trigger was logging on to IE. It started all over again. I have been using the laptop all day and going on and off the internet as well with no prob. But all of a sudden, boom problem back. I now think it was/is a software conflict all along. Here is the Problem crash report:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: ad2mpgdmux.dll
Fault Module Version: 7.5.0.32179
Fault Module Timestamp: 4860c32b
Exception Code: c0000005
Exception Offset: 00010864
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79
I know the shell file above is the problem. I have Adobe CS4 Master Suite installed. I've used that on this computer w/out problems for over a year. I think it's the last Vista update but I'm not positive since I just had to reinstall about 150 updates since there are about 5 years worth. The issue I have is that I can't open a window at all. I can't use the start (windows) button. I can't run any programs that aren't on my desktop. I can only run IE if I click on it really fast in the one second I have before Windows Ex crashes. Since I've obviously had the adobe shell file on this computer for a long time, I don't think uninstalling it will be the best choice. How do I troubleshoot this when I can't use my computer? I can hook up my drive to another computer if I take it out.
Oh and I tried system restore (The harddrive has only had 2 days of life) to before the vista update and the problem is still there. No matter how far back I go it's still happening. I'm hoping I don't have to wipe the whole thing again.
On my Dell Inspiron 1525 Laptop, running Vista Home Premium 32, windows explorer starts crashing and wanting to be restarted constantly. It starts as soon as I boot up and it also crashes in all safe modes. I thought it was a virus so I went thru all my steps to detect and nothing. So I ordered a harddrive case, removed it, wiped it and restored it to factory image. I bought a bigger harddrive, cloned the original (now clean) onto it and re installed every flippin thing. After my last windows update I think the trigger was logging on to IE. It started all over again. I have been using the laptop all day and going on and off the internet as well with no prob. But all of a sudden, boom problem back. I now think it was/is a software conflict all along. Here is the Problem crash report:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: ad2mpgdmux.dll
Fault Module Version: 7.5.0.32179
Fault Module Timestamp: 4860c32b
Exception Code: c0000005
Exception Offset: 00010864
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79
I know the shell file above is the problem. I have Adobe CS4 Master Suite installed. I've used that on this computer w/out problems for over a year. I think it's the last Vista update but I'm not positive since I just had to reinstall about 150 updates since there are about 5 years worth. The issue I have is that I can't open a window at all. I can't use the start (windows) button. I can't run any programs that aren't on my desktop. I can only run IE if I click on it really fast in the one second I have before Windows Ex crashes. Since I've obviously had the adobe shell file on this computer for a long time, I don't think uninstalling it will be the best choice. How do I troubleshoot this when I can't use my computer? I can hook up my drive to another computer if I take it out.
Oh and I tried system restore (The harddrive has only had 2 days of life) to before the vista update and the problem is still there. No matter how far back I go it's still happening. I'm hoping I don't have to wipe the whole thing again.
My Computer
System One
-
- Manufacturer/Model
- Dell Inspiron 1525
- Memory
- 2 GB
Note