Two days ago, whilst I was using the internet, the computer crashed (a blue screen appeared then rebooted itself; can't remember the error message). Reboot was okay, settings were normal. The next day when I switched the computer on, a windows recovery error message appeared; my original wallpaper was missing, replaced by the blue classic windows colour. All my personal folders on the desktop were missing. The windows recovery error message said something like, some sectors of the hard drive had errors. I thought the message was a hoax &/or virus so I tried to close the window and check for viruses & malware. I couldn't close the error window even via the CTRL, ALT, DEL Task Manager, so had to force a reboot. Now subsequent reboots don't show the error message, but my original wallpaper is still missing & all my personal folders on the desktop are missing. Other folders on the C-drive e.g. Documents, Music, Pictures etc are all missing. The Microsoft office programs are all missing from the desktop and not shown on Start>Programs....
Ran error check via C-drive> Properties > Tools: no errors found. No viruses or malware attacks found. Tried the 'restoring' function via Start > Setting > Control Panel > Backup & restore centre, but after the restore auto reboot it gave a message saying that 'restore failed'.
Please can someone help to explain how I can get the missing folders back and return my system to its original settings.
Thanks in advance.
Ran error check via C-drive> Properties > Tools: no errors found. No viruses or malware attacks found. Tried the 'restoring' function via Start > Setting > Control Panel > Backup & restore centre, but after the restore auto reboot it gave a message saying that 'restore failed'.
Please can someone help to explain how I can get the missing folders back and return my system to its original settings.
Thanks in advance.