Laptop screen turns black repeatedly.

W

wonopon12

Member
I need Urgent help please. I have Windows Vista Home Premium x64 on a Gateway laptop. Whenever my recharger is plugged in to my laptop, and I try to use my laptop, the screen goes very dark (you can still sort of see, but its really dark to even work with the laptop). This happens about 5-10 seconds after I open my laptop's screen. In order to get rid of the darkness, I close the laptop's screen, reopen it, and 5-10 seconds later the screen goes black again. When I do not have my recharger plugged in, this problem won't happen. I also tried System Restore, which failed. However, when I go on Safe Mode, the problem does not occur even with the recharger plugged in. By closing the laptop screen, I mean taking the head (idk whats its called) and putting it down and picking the head back up. I really appreciate the help guys, I really need to get my laptop working again. For any other information about the laptop required, please ask. Thanks! :)
 

My Computer

System One

Hi
Welcome to the forum.
With your troubles I think it would be appropriate for one of our BSOD experts to deal with this request.
Please be patient.
Thank you
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Suppose it is a driver problem, what might I have to do in order to fix it? I didn't try the clean boot yet, I am currently doing a virus scan. I'll let you know when I try the clean boot.
 

My Computer

System One

Do the full virus scan and download and make a scan with malwarebytes. You may have some malware, but I do not think its the cause of this problem. But wise of you to think of that; go with malwarebytes, too to be sure.
If its a driver, we will check to try to find which one.
We may, also, have to test with boot logging.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
The virus scan finished. No malware was found. However, I found out that it is probably related to the backlight since I hear the sound of something electric burning out/turning off. Do I need to buy another backlight and replace it? Or is there a way to repair it? Thanks.
 

My Computer

System One

It is not your backlight. This problem does not occure when your charger is not plugged in.
What does the sound, sound like? Can you smell burning?
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Mouse
    Technika TKOPTM2
    Keyboard
    Logik
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers Trust Graphics Tablet
No I don't smell burning I just hear the sound of it. And Actually the problem was happening before (2-3 days ago when the problem started happening) even with my charger not plugged in. However, that isn't happening anymore. The sound is like an electrical device being turned off, or like the sound of something running out of battery and shutting off. I'm trying to be as descriptive as possible, sorry :( Also, about 2-3 days ago, when my lid was up, it used to take 5-10 seconds for the black screen to appear. Now, it does it instantly as I open the lid. Thanks for your help :)
 

My Computer

System One

Can you test with another charger?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Have you checked the settings in Power Management?
 

My Computer

System One

  • Manufacturer/Model
    Compaq/SR5130NX
    CPU
    AMD AthlonTM 64x2 3800+
    Memory
    4 GB
    Graphics card(s)
    NVIDIA GeForce 6150 SE
Can you check the output of the charger with a multimeter?
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Mouse
    Technika TKOPTM2
    Keyboard
    Logik
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers Trust Graphics Tablet
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