Vista 32bit BSOD again (still)

G

GoldenGirl33

Member
I have a Dell XPS M1330 (the serial number on the back is all faded). Less than six months ago, I started having problems with it and had a reputable computer repair person tell me I needed a new hard drive. I checked with Dell to find out they aren't making that hard drive anymore (computer was only 18 months old) and they sold me a "remanufactured" one. The computer guys installed it but couldn't get some other stuff loaded on like AOL (my browser).

I have done most of the installations myself as of now. I am now getting the BSOD at start up. When I get the Window that states there was an unexpected error I click on More Info and have copied it below.

I checked a LOT of stuff on the internet on what to do. Here's another problem: When I click on Windows Update and then View Update History there are a TON of updates listed. Most of them installed; some of them failed (looks like most of the failures were Service Pack 2; yes, I have Service Pack 1 on the computer) and Windows Search 4.0 for Windows Vista (KB940157). However, when I click on Installed Updates it only shows six updates total! Even though the prior page shows a lot more!

Another HUGE problem: I am taking the Bar Exam in two weeks. I had to download and install SofTest to take the Bar. It can only be installed on one computer. So far, it still appears to be on here, but I am scared to death that if I try to do anything to fix this BSOD now, it will somehow mess with the SofTest and I won't be able to use it to take the Bar. On the other hand, if I don't do anything, I could get the BSOD on the day of the Exam and be totally screwed. HELP!

Here is what I received after both BSODs today:
C:\Windows\Minidump\Mini020811-02.dmp
C:\Users\Linda\AppData\Local\Temp\WER-47377-0.sysdata.xml
C:\Users\Linda\AppData\Local\Temp\WER28C4.tmp.version.txt

Problem signature:
Problem Event Name:a BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: B5000000
BCP2: 00000000
BCP3: 828F5793
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Problem Event Name: APPCRASH
Application Name: Dwm.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918c97
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 000659c3
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 632095908

SECOND TIME:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FDC2087C
BCP2: 00000001
BCP3: 9573F935
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini020811-03.dmp
C:\Users\Linda\AppData\Local\Temp\WER-41106-0.sysdata.xml
C:\Users\Linda\AppData\Local\Temp\WERA41B.tmp.version.txt


 

My Computer

System One

  • Manufacturer/Model
    Dell
Okay, here's the best I could do. I followed your instructions, however, I could not save the perfmon file as an HTML. I had no option, that I could find, to save it that way.
In the meantime, I installed Ad-Aware, and was suspicious after the first scan that it was not right. I tried to uninstall it, and can't. It says it can't locate the file. I'm not sure if that is important or not but there you go.
 

Attachments

My Computer

System One

  • Manufacturer/Model
    Dell
Hi there,

Seems like szkgfs.sys belongs to STOPzilla is causing the System to crash. Please uninstall it completely and you could install Microsoft Security Essentials instead.

Code: 
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 00003452, The subtype of the bugcheck.
Arg2: 00011000
Arg3: c0802d54
Arg4: 00000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_3452

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  rundll32.exe

CURRENT_IRQL:  0

EXCEPTION_RECORD:  b171c6e8 -- (.exr 0xffffffffb171c6e8)
ExceptionAddress: 773fe2a7
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 0

TRAP_FRAME:  b171cd64 -- (.trap 0xffffffffb171cd64)
Unable to read trap frame at b171cd64

LAST_CONTROL_TRANSFER:  from 828def8e to 828e07e4

STACK_TEXT:  
b171bf64 828def8e 961f65d8 961d04c4 00000000 nt!MiDeleteAddressesInWorkingSet+0x2fb
b171bf90 82a4e130 b54c2984 a7dbc4e8 a7dbc288 nt!MmCleanProcessAddressSpace+0x13a
b171bff4 82a4e4a1 961d04c4 00000000 a7dbc288 nt!PspExitThread+0x65d
b171c010 82a2219c a7dbc288 c0000005 00000001 nt!PspTerminateThreadByPointer+0x5b
b171c040 805b56a2 ffffffff c0000005 b171c288 nt!NtTerminateProcess+0x1e0
WARNING: Stack unwind information not available. Following frames may be wrong.
b171c278 82896a9a ffffffff c0000005 b171c6bc szkgfs+0x56a2
b171c278 82895ae1 ffffffff c0000005 b171c6bc nt!KiFastCallEntry+0x12a
b171c2f8 8287583d ffffffff c0000005 b54c50cc nt!ZwTerminateProcess+0x11
b171c6bc 82a3f60f b171c6e8 00000000 b171cd64 nt!KiDispatchException+0x41b
b171c6c0 b171c6e8 00000000 b171cd64 00000001 nt!PspInitializeThunkContext+0x1e9
b171c6c4 00000000 b171cd64 00000001 00000000 0xb171c6e8


STACK_COMMAND:  kb

FOLLOWUP_IP: 
szkgfs+56a2
805b56a2 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  szkgfs+56a2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: szkgfs

IMAGE_NAME:  szkgfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4beb23e9

FAILURE_BUCKET_ID:  0x1a_3452_szkgfs+56a2

BUCKET_ID:  0x1a_3452_szkgfs+56a2

Followup: MachineOwner
---------
 

My Computer

System One

Thanks, Captain Jack. I actually uninstalled StopZilla about a week ago (less than two days after I had it). I had the BSOD twice yesterday. Any other ideas?
 

My Computer

System One

  • Manufacturer/Model
    Dell
Thanks again, Jack. I have been trying to uninstall LavaSoft but it keeps saying that the file can't be found in
C:\users\Linda\AppData\Local\Temp\mia1\welcome.dfm
So, I went to Programs from the Start Menu, found LavaSoft and Cut all those files to that folder on the C drive and tried to uninstall it again but I got the same message. I then deleted all the LavaSoft files/folders (to Recycle Bin). I no longer have LavaSoft under Programs on the Start Menu but if I go to the Control Panel and click on Programs and Features it shows AdAware right there and I can't uninstall it!

I will do the other stuff, however, and get back to you.

Do you think there can be any connection to the BSOD and my internet connection? I notice it seems to happen more (I think) if I am on Wi-Fi than WWAN through my Verizon Broadband device.

Also, I already uninstalled and reinstalled FireFox. I need to know of a "safe" place to go to try to do that again. I need a link to a safe download for FireFox if you know of one.
 

My Computer

System One

  • Manufacturer/Model
    Dell
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