Hi, need some help please.
Mcafee popped up and said it had removed a Trojan, at just about the same time, one of those fake "Your computer is at risk" windows opens
and begins a false scan. I opened and ran the Advanced system care program and after about 2 minutes the computer died.
When I tried to restart the pc, it asked me for a user name along with my password ( it always only asks for my password...).
Tried any username I could think that it could possibly be (it usually calls me Rufus) along with my password and it kept coming up
saying the user and domain can't be reached or are disconnected (Can't remember the exact wording).
What I usually do if I'm having trouble is reboot in safe mode and do a system restore, but it's not allowing me....
Tried going into F2 or F12 and changing admin and system passwords (which didn't look like they'd ever been set) but it didn't help. Tried F8, F5, reloading windows (didn't give me the option...)
Trying not to have to take it to a repair store as I hear some bad things about them.
Typing from work, any help greatly appreciated.
Mcafee popped up and said it had removed a Trojan, at just about the same time, one of those fake "Your computer is at risk" windows opens
and begins a false scan. I opened and ran the Advanced system care program and after about 2 minutes the computer died.
When I tried to restart the pc, it asked me for a user name along with my password ( it always only asks for my password...).
Tried any username I could think that it could possibly be (it usually calls me Rufus) along with my password and it kept coming up
saying the user and domain can't be reached or are disconnected (Can't remember the exact wording).
What I usually do if I'm having trouble is reboot in safe mode and do a system restore, but it's not allowing me....
Tried going into F2 or F12 and changing admin and system passwords (which didn't look like they'd ever been set) but it didn't help. Tried F8, F5, reloading windows (didn't give me the option...)
Trying not to have to take it to a repair store as I hear some bad things about them.
Typing from work, any help greatly appreciated.
My Computer
System One
-
- Manufacturer/Model
- dell