I need help figuring out how to fix this BSOD problem

RGamer · Oct 2, 2010

Probably like 2 weeks ago on a Sunday night I was playing Starcraft and my keyboard turned off so I just turned off my computer. Im using a Dell m2010 and have a wireless keyboard and wireless mouse. I restarted my computer and got a blue screen of death the message was 0x0000008E Ive searched so many posts and scanned my computer multiple times. At first I could even get into Safe mode now I can get into safe mode. I'm actually using safe mode right now. Ive tried to update my drivers using drive genius professional. Ive scanned i with male ware bytes and spy bot and multiple other scanners. Ive tried a lot of different posts and none where my solution.
If this helps the bsod number it shows is 0x0000008E and when it pops up on the bottom of the blue screen is says something like dumping files

View attachment Windows_NT6_BSOD_jcgriff2.zip
Is Vista . . . - x86 (32-bit)
- The Original OS is windows vista Home Premium 32 bit - It was pre-installed to the system
- This computer is around 4 years old.
- The OS has been installed on this computer since Ive had it
and I never reinstalled it.

Shadowjk · Oct 2, 2010

Have you received this error Along with the 0x8E Stop Error

KERNEL_MODE_EXCEPTION_NOT_HANDLED

If so you may have a Memory Related issue and In some cases a Driver Issue

Did you just install new hardware or make a change to some hardware or a hardware driver? If so, there's a very good chance that the change you made caused the STOP 0x0000008E error.

For the Time Being TEST YOUR RAM

See Memtest86+ - Advanced Memory Diagnostic Tool For more Information

Hope This Helps,
Josh

RGamer · Oct 3, 2010

Its not my ram I tried to put in different ones and it didnt fix the problem. Im using two harddrives I keep switching them to see if i can fix one of them I almost got the one that does not have the 0x0000008e error. The only problem with that one is that it keeps rebooting on an update. says configuring :stage 3 of 3 0%. But the ony i posted on here I didnt install anything on I can access safe mode and i uninstalled starcraft and accouple games I had on it and I tried uninstalling some drivers.But that did not solve the problem.

Lorien · Oct 3, 2010

I recommend you follow the instructions in http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html which will provide information that may help diagnose the cause and potentially identify a solution.

I hope this helps at least identify the problem.

Good luck!

Shadowjk · Oct 3, 2010

This will help for the Attachment you have placed has been Deleted

Many Thanks,
Josh

busherboyblu · Oct 3, 2010

Download the vista recovery disk... 32 bit or 64 bit. here Windows Vista Recovery Disc Download — The NeoSmart Files

burn the iso onto a dvd. then when booting computer hit esc over and over. Boot from CD rom then repair. youll lose no data and you will stop having to run safe mode

Shadowjk · Oct 4, 2010

busherboyblu said:
Download the vista recovery disk... 32 bit or 64 bit. here Windows Vista Recovery Disc Download — The NeoSmart Files

burn the iso onto a dvd. then when booting computer hit esc over and over. Boot from CD rom then repair. youll lose no data and you will stop having to run safe mode

This is irrelevant fore The disk can only due a Startup repair and System Restore,

Unless the User has good restore Points then this will deem Useless

Hope This Helps,
Josh

busherboyblu · Oct 4, 2010

he said it was working the restore points should be okay. I just had a virtual crash dump problem last week. If you have a product key the disk can install the whole OS. but in that case you lose your data

RGamer · Oct 4, 2010

Ill try the recovery disk. But All my restore points where deleted or are not showing up when I try to system restore or backup. So i cant use that as an option.

Lorien · Oct 5, 2010

Please attach the files and post the information I requested earlier and as explained in the link I included in that post. We need more information about the problem to be able to properly assist.

Thanks!

RGamer · Oct 6, 2010

Lorien said:
Please attach the files and post the information I requested earlier and as explained in the link I included in that post. We need more information about the problem to be able to properly assist.

Thanks!

I posted the file again. But my problem is that im getting a 0x0000008E blue screen of death erro when I start windows. I can start in safe mode. The ram is not the problem ive already tried to switch it. Its the hard drive.

usasma · Oct 7, 2010

There are no memory dumps in the information that you've uploaded. Please follow these instructions:

Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - http://skydrive.live.com or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump

These devices have issues:

Microsoft 6to4 Adapter #4 ROOT\*6TO4MP\0013 This device is not working properly because Windows cannot load the drivers required for this device.

eHome Infrared Receiver (USBCIR) USB\VID_413C&PID_8123\DE000BFV This device is not working properly because Windows cannot load the drivers required for this device.

Consumer IR Devices ROOT\SYSTEM\0001 This device is not working properly because Windows cannot load the drivers required for this device.

Please uninstall the IR/Infrared devices from Device Manager (right click and select "Uninstall") and reboot.
Then visit the Dell support website and download (and install) fresh drivers for the IR/Infrared device.

Please uninstall any 6to4, Teredo, or ISATAP devices in the Network Adapters section. The devices will come back (if needed) when you reboot - but most times they aren't needed and don't come back.

There is no history of error reporting in the MSINFO32 report. Please don't use any system cleaning/modifying utilities and let the reports repopulate.

We don't recommend the use of registry cleaners. Here's a link to an article about this. It was written for XP, but it applies equally to Vista and Win7: XP Fixes Myth #1: Registry Cleaners - Windows BBS

There's also some indication that the RegDefense program may be malware - I would suggest removing it immediately! regdefense - Google Search

Here's some info about the STOP 0x8E error: BSOD Index
As you can see from the Usual Causes section, there's many different reasons for this error.

If you believe the hard drive is to blame, then try the following test. Then follow the instructions in the next quote box for testing the Hard Drive ( http://www.carrona.org/hddiag.html (read the details at the link) )

CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.

The chkdsk stuff checks the file system on the hard drive.
The link to the diagnostics shows how to check the physical condition of the hard drive.

While you're waiting for assistance after you've uploaded the memory dump file(s), you can start with these free diagnostics:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Then, if the above tests pass, I'd try these free stress tests:

FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Click to expand...

Prime95 download site: Free Software - GIMPS
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
This won't necessarily crash the system - but check the output in the test window for errors.
The Test selection box and the stress.txt file describes what components that the program stresses.

Click to expand...

Two other video stress tests (may be more stressful than FurMark):
Video Memory stress Test - ÐœÐ˜Ð NVIDIA / Ð£Ñ‚Ð¸Ð»Ð¸Ñ‚Ñ‹ / VMT
Artifact Locator - ÐœÐ˜Ð NVIDIA / Ð£Ñ‚Ð¸Ð»Ð¸Ñ‚Ñ‹ / Artifact Locator
Sorry, but I don't read the language that this website is made in.

Click to expand...

RGamer · Oct 7, 2010

Still trying to do what the message on top says I have no mindump files

usasma · Oct 8, 2010

From above:

.....If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - http://skydrive.live.com or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump

RGamer · Oct 8, 2010

I only see a file named memory and one named memory.pnf there was another one that said MEDB.mdb duno if that has anything to do with this file.

usasma · Oct 9, 2010

Zip up the memory one and follow the instructions.
Then be sure to set your system to create minidumps.

RGamer · Oct 9, 2010

https://docs.google.com/leaf?id=0B-...NjA2ODZiZGUwMTJk&sort=name&layout=list&num=50

Heres the link

RGamer · Oct 9, 2010

I did the mini dump when it says reboot I restart my computer and go back into safe mode but the settings go back to the way they where.

usasma · Oct 9, 2010

To many errors, too many issues.
I'd suggest posting over in the Security forums to see if something bad has corrupted your system: System Security - Vista Forums

If that's not the issue, then I'd suggest a Repair Install of Vista: http://www.vistax64.com/tutorials/88236-repair-install-vista.html
If that doesn't fix it, then I'd suggest:
- backup your stuff
- wipe the hard drive with DBAN or KillDisk (both are free)
- install Windows from scratch.

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