Windows Error: "a problem caused the program to stop working correctly"

Windows Error: "a problem caused the program to stop working correctly"

I get this error message within 5 minutes of starting my game Knight Online. freeze!

I have been playing Knight Online on this laptop for 1 year with NO problems then boom

My computer:
Gateway model:P-7805u
Intel Duo core 2.26GHz
NVIDIA GeForce 9800M GTS video card
4G RAM / 64 bit operating system ~ under resolution my choices are 16bit and 32 bit ??

I looked up the report yesterday from control panel and it had stuff I didn't understand ..numbers and ID's.. I just went back to see the report but now its turned off and I'm the administrator! ):

Any solutions/ideas for error message and why its crashing my game?

Some good suggestions
Tips on Troubleshooting Game Issues - Windows 7 Forums

looking (:

So I looked through that article and

updated directX
updated my video card
updated somthing else
scanned with malwarebytes
scanned with free AVG
defragged
disk cleanup

I added the game to my firewall which has actually been off for several months but is now on.

I don't know any farther actions to take. Reformat? lol

BUMP ~

Problem reports from history/control panel

Problem signature
Problem Event Name: APPCRASH
Application Name: KnightOnLine.exe
Application Version: 2.3.11.1718
Application Timestamp: 4c7dbc79
Fault Module Name: KnightOnLine.exe
Fault Module Version: 2.3.11.1718
Fault Module Timestamp: 4c7dbc79
Exception Code: c0000005
Exception Offset: 0002b69a
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 67b8
Additional Information 2: 756389cf707aa4c531e733fe744e39fc
Additional Information 3: 6cd8
Additional Information 4: dbe0a34ea74221d5442bb7fae18980b9

Extra information about the problem
Bucket ID: 2015036025


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