Multiple Issues. Very frustrated.

Hi. I am new here. I am hoping to learn how to fix my problems with my laptop on my own. I like to learn new things, so I would like to see if I can get some help with this.

First, I get an error message when I try to logon to my profile. It says something about "User Profile Service Failed the Logon" or something to that effect. I have tried a couple of tips that I read on here, but the problem is, sometimes my "administrator password" works, and sometimes, it doesn't. I don't know why that is. For instance, I tried to create a new user account, but when I click on "manage another account", nothing happens. At all.

My laptop seems to be controlled by someone else. It will randomly shut down my virus software, and if I try to turn it back on myself, my password will not work. I also hear strange clicking noises as if someone is typing on my keyboard, even when I'm not using it.

I am currently using my husband's profile, but when I need to do anything that involves downloading (PDF files, etc), it will tell me I can't because Parental Controls has it blocked. When I try and override parental controls with my "administrator password", nothing happens. Absolutely nothing. I type in the password, hit enter, and.....nothing happens.

I am SUPER frustrated with this computer. I'm not highly computer literate, but I consider myself a fast learner. ANY help would be appreciated. Before I throw it out the window. :sa:

Start with and antivirus scan
Download and run malwarebytes.
http://www.malwarebytes.org/mbam.php

May be a keylogger or worse.

You did not receive a call from someone wanting to use team viewer, saying they were from MS, did you?

This is very Dangerous and your computer could be at risk do you have another Computer you can use? That you are able to download from?


EDIT: Our First Priority is to run a scan

I did not receive a phone call from anyone at MS. I put IN a phone call a while back to get help with the "user account" issue. I am vaguely familiar with keylogging. I mean, I know what it IS, but not how it happens.

I can't download the software. The parental controls won't let me. I can't override them. When I put my password in to override them, nothing happens.

And what do you mean by "or worse"?

When you say "very dangerous", is that in a "your computer is going to completely crash and burn" dangerous, or "you are being spied on" dangerous??

And no, I do not have another computer. This one is barely a year old.

Sorry if I misled you. By worse I mean, virus, someone controlling your computer etc.

Do you have a Vista DVD?

Just out of curiousity, why would anyone WANT to control my keyboard?

I must warn you now, I am very inquisitive and I LIKE to ask questions.

Also, I don't think I have a Vista DVD. Not that I can remember. I will double check.

rzdoucet said:

I did not receive a phone call from anyone at MS. I put IN a phone call a while back to get help with the "user account" issue. I am vaguely familiar with keylogging. I mean, I know what it IS, but not how it happens.

I can't download the software. The parental controls won't let me. I can't override them. When I put my password in to override them, nothing happens.

And what do you mean by "or worse"?

When you say "very dangerous", is that in a "your computer is going to completely crash and burn" dangerous, or "you are being spied on" dangerous??

And no, I do not have another computer. This one is barely a year old.

Click to expand...

I mean you are being Spied on and your computer Hardware could be Destroyed

All you need to run a scan is:

1. Another Computer with Internet access
2. An ISO Burner
3. The Download link
4. A Blank CD

Here are the Links:

Rescue CD : AVG - AVG Rescue CD

Rescue CD Guide: AVG - AVG Rescue CD Guide


Do you have any Family Members with a Computer that you are able to use?

Hope This Helps,
Josh

My mom has a computer with internet access.

What is an ISO Burner?

I have the link. Thank you.

Blank CD: got it!

rzdoucet said:

Just out of curiousity, why would anyone WANT to control my keyboard?

I must warn you now, I am very inquisitive and I LIKE to ask questions.

Also, I don't think I have a Vista DVD. Not that I can remember. I will double check.

Click to expand...

Ask all the questions that you like. That is why we are here.

I noticed that on my Norton Antivirus, something called SONAR is turned off, and I can't turn it back on. The other day, my virus protection was turned off. I didn't do that. I also couldn't turn it back on. Now, it's on, but the "SONAR" is turned off.

What is SONAR?

rzdoucet said:

My mom has a computer with internet access.

What is an ISO Burner?

I have the link. Thank you.

Blank CD: got it!

Click to expand...

The download is an ISO which is an Image of an Item and you use ISO's to Burn to Disks .

An ISO Burner is a Program that Burns that ISO to the Disk allowing you to Boot into the Disk

Hope This Helps,
Josh

rzdoucet,

This free program is an example of an ISO burner.
The Official ImgBurn Website

If you use this, Write image file to disc is the
option to use to make a bootable disc from the ISO file.
The Official ImgBurn Website

========================================

Re: SONAR
SONAR (Symantec) - Wikipedia, the free encyclopedia

rzdoucet said:

I noticed that on my Norton Antivirus, something called SONAR is turned off, and I can't turn it back on. The other day, my virus protection was turned off. I didn't do that. I also couldn't turn it back on. Now, it's on, but the "SONAR" is turned off.

What is SONAR?

Click to expand...

Sonar is the Live Scan it is were Norton Is actively scanning your Computer for Viruses and Scanning Downloads. I would Recommend keeping it on

Also after you have Burned the Disk Boot into the Disk and run a Virus Scan

Hope This Helps,
Josh