'kay...
So I dunno much about computers so I came here, hoping someone can help me.
I've been getting this so called BSOD or smth for a while now.
My laptop always freezes and shuts down (and that's when it appears) when I watch a video/film etc or when I listen to music. (not sure if that's important but ...)
It started happening like a month ago or so...and then it stopped and it happened again last week. So i took the laptop to the store where i bought it so they would fix it. And after 5 days I got it back today... and the guy said there was nothing to fix but some viruses.
wth?
I even gave him the error code thingy and all!
So now I wait till it scrashes again I guess?
so if they won''t help me and I cant fix it by myself.. im hoping someone here can.
If you need to know any details of whatever ask, I'll get it, or try to.
I can say this: i started the laptop in safe mood and there was a yellow triangle (i think) at the ''plug & play'' at the ''security processor loader''
((or smth similar :S))
i had searched the internet so many times now.. and I think thats important to mention, ive seen people complain about it, but I cant figure out what to do.
i'll paste the error data I have below.
uum i dunno, i think thats all?
so PLEASE if anyone out there could help me... i would REALLY appreciate it! ://
*****
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 3081
Additional information about the problem:
BCCode: 7a
BCP1: C0413488
BCP2: C000000E
BCP3: 1BE4D860
BCP4: 82691012
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini052310-01.dmp
C:\Windows\Temp\WER-182084-0.sysdata.xml
C:\Windows\Temp\WER43F2.tmp.version.txt
Read our privacy statement:
Microsoft Online Crash Analysis
*****
So I dunno much about computers so I came here, hoping someone can help me.
I've been getting this so called BSOD or smth for a while now.
My laptop always freezes and shuts down (and that's when it appears) when I watch a video/film etc or when I listen to music. (not sure if that's important but ...)
It started happening like a month ago or so...and then it stopped and it happened again last week. So i took the laptop to the store where i bought it so they would fix it. And after 5 days I got it back today... and the guy said there was nothing to fix but some viruses.
wth?
I even gave him the error code thingy and all!
So now I wait till it scrashes again I guess?
so if they won''t help me and I cant fix it by myself.. im hoping someone here can.
If you need to know any details of whatever ask, I'll get it, or try to.
I can say this: i started the laptop in safe mood and there was a yellow triangle (i think) at the ''plug & play'' at the ''security processor loader''
((or smth similar :S))
i had searched the internet so many times now.. and I think thats important to mention, ive seen people complain about it, but I cant figure out what to do.
i'll paste the error data I have below.
uum i dunno, i think thats all?
so PLEASE if anyone out there could help me... i would REALLY appreciate it! ://
*****
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 3081
Additional information about the problem:
BCCode: 7a
BCP1: C0413488
BCP2: C000000E
BCP3: 1BE4D860
BCP4: 82691012
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini052310-01.dmp
C:\Windows\Temp\WER-182084-0.sysdata.xml
C:\Windows\Temp\WER43F2.tmp.version.txt
Read our privacy statement:
Microsoft Online Crash Analysis
*****