Mysterious Blue Screen crashes

G

Goalsetter

New Member
Hi! I am working on a Toshiba Satellite A135, that has Vista Home Basic 32-bit installed on a 64-bit machine. Since I have installed Service Pack 2, I have gotten a BSoD on numerous occasions; actually every time I start it up. Here is the last message I got from Windows:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033


Additional information about the problem:
BCCode: 1a
BCP1: 00005003
BCP2: C0402000
BCP3: 000007CF
BCP4: 002D1F01
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\Mini040710-01.dmp
C:\Users\Anyone\AppData\Local\Temp\WER-86406-0.sysdata.xml
C:\Users\Anyone\AppData\Local\Temp\WERBF10.tmp.version.txt


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I have been trying to find a link to find a description of the error codes, but haven't had success so far.

I am running a cooling pad under it.

Just a side note: I was able to run the computer on LinuxMint liveCD all night without a problem, so my thoughts are that the problem is not hardware-related, but more likely software (Windows).

Any ideas on how to proceed would be greatly appreciated.
 

My Computer

System One

Hello Goalsetter,
Go to C > Windows > Minidump, zip up the files, upload them with your next post and we will take a look at them for you.
You may need to save them to your desktop first.

While your waiting, open a command prompt as administrator and type in sfc/scannow and press enter, if errors are found, you may need to run it more than once.

Also, include your system specs too, thanks.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
Thanks for the reply, stoneys-nutz.

SFC found no integrity violations.

I have attached the Minidump file.

The hardware info is as follows: Satellite A135-S2386, Intel CPU T2080, @ 1.73GHz 1.73GHz, 2 GB RAM.

Running Vista Basic Home SP2, 32-bit processor.
 

Attachments

Last edited:

My Computer

System One

This is the result for your Minidump.

STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel

I would start by checking the memory.
Download and run Memtest, run it overnight, or for at least six hours.
A quicker way is to remove a stick of ram and try, if all goes well try the other stick.

Update all the drivers, sound, video, and chipset.
(I will check the installed driver dates when i get a minute).

Check the memory and post the results, good luck.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
I ran memtest86 from a Linux livecd all night. It ran 8 times. No errors showed up.

Windows Update had driver updates for the following devices, which I installed before I ran the memory scan:

  • Atheros Comm. Wireless adapter
  • Realtek Semiconductor NIC
  • Synaptics PS/2 Touchpad
  • Toshiba's X64 ACPI-Compliant Value Added Logical and Gen. Purpose Device (whatever that is!)
How can I learn how to decode the errors and crash codes that Windows provides?

I will let you know if it goes to a blue screen again. Thanks for your help!

One other point that may be of interest is that SpeedFan indicates the core temps are running in the 100 degree Celsius range. Doesn't that seem hot? Do you know how to cool the system down using SpeedFan or some other comparable product?
 
Last edited:

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Mouse
    Razer Diamondback 3G
    Keyboard
    HP Enhansed Multimedia
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
My pleasure mate!
 

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Mouse
    Razer Diamondback 3G
    Keyboard
    HP Enhansed Multimedia
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
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