Help: blue screen/cannot open minidump file

N

neil77

New Member
Hello

For the past week I have been having problems where (while playing a MMO) my computer suddenly freezes, screen goes black. I cant do anything other than reboot (a couple of times my pc has automatically rebooted).

Support for the game I play suggested re-installing graphics drivers to no avail.

When I reboot and I look in the problem signatute, I can see:

Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 333
BCP1: 0000000000000001
BCP2: 0000000000000002
BCP3: 0000000000000003
BCP4: 0000000000000004
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

When I try to look at the minidump file, I get a access to C:\Windows\Minidump\ is denied - even though I am logged in as an administrator. Im not even sure which program to open a minidump file with.

Can anyone offer me any advice, firstly on what this bluescreen BCC 333 is, and secondly how I can open the minidump so I can find out more!

Thanks alot
 

My Computer

System One

Hi,

  • Navigate to the "C:\Windows\Minidump\" folder and right click on it and select Properties.
  • Under the Security tab, click Advanced.
  • Under the Owner tab, click Edit.
  • Click "Other Users and Groups".
  • Click Advanced.
  • Click "Find Now".
  • Scroll down and double click on Everyone.
  • Click OK THREE times.
  • Click Edit (now on the standard file Property window under the Security tab).
  • Click Add.
  • Click Advanced.
  • Click "Find Now".
  • Scroll down and double click on Everyone.
  • Click OK.
  • Single click on Everyone and then tick the "Full Control" box under Allow.
  • Click OK TWO times.
Now can you upload the minidump file. You will not be able to open a minidump file just by double clicking on it. You may also have to copy the minidumps to your desktop before you upload them to this site. You also have to zip them up.

If your REALLY want to open your own minidumps, use this program here, though it will not necessarily give you quite such a good analysis: http://www.nirsoft.net/utils/blue_screen_view.html

If you want a better analysis, though it is much harder, see this Microsoft support page: http://support.microsoft.com/kb/315263

If you get errors about symbols not loading, then you have probably done something wrong, though it may be a corrupt minidump!

If you ever ask for help on this site, ALWAYS included the minidumps, not just your analysis.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hi,

Unfortunately you have only zipped up a shortcut to your minidump file, not the minidump itself. Can you please navigate to the minidump, right click on it and select copy. Then go to your desktop and right click and select paste. Then zip up the minidump just as you did before. Then upload the minidump from your desktop in exactly the same way.

Sorry,

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hello neil77,
You may need to save the dump file to your desktop, before zipping it up.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
Im right clicking on the desktop saved minidump, then send to compressed zip folder (ive attached this again).

Cant see an option to compress the file itself, hope ive done it right
 

Attachments

My Computer

System One

This is an NVidia problem, but there is not much known about it.

If you have anything overclocked, set it back to default.

Un-install and re-install your driver.
Use Driver Sweeper in safe mode to remove the driver, reboot and install the new one.
You may want to try an older driver, one that is known to be good.

Guru3D - Driver Sweeper (Setup) download from Guru3D.com

There are a few cases of this error creeping in now, but as i said, not much is known about it.
You may have to wait for NVidia to get their act together.

Try another driver and post your results, i don't hold out much hope, but good luck anyway.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
I had suspected a nvidia graphics driver problem, as its only started happening when in the middle of gaming. Thanks alot for confirming that.

I did try re-installing the drivers with driver sweep, as support for my game suggested. I'll try that again & if that doesnt work try a previous driver. Not even sure what overclocking is!

Thanks again
 

My Computer

System One

Your welcome, let us know how it goes, good luck.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
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