What's with the crashing/restarting?

D

dunno

New Member
Sorry to bother you good people with what must be the most asked about problem, but I've had a good look through a heap of threads and not found the solution to my unbearable computer problem.

Alittle history; it's brand new, Asus, ready assembled from a shop. I deliberately did not buy a fancy put together one like last time as it caused too many problems (ironic).

Quad Core - 2.83, 4 gig of ram, nvidia 9400 graphics, what else can I say. Well, it keeps just crashing/restarting when ever it feels like it, and it appears to be getting more often.

Software wise, nothing too flash installed, anti virus etc.

There is a blue screen that flashes up for a miisecond prior to crashing but you wouldn't see it if you weren't looking for it.

I have an external soundcard, camera/skype, maybe this, but it was crashing before I got these happening.

I appreciate more info may be needed but let me know what it is and I'll be sure to supply it.
 

My Computer

System One

  • Manufacturer/Model
    Asus
    CPU
    2.83 Quad Core
    Memory
    4 gig
    Graphics card(s)
    Nvidia
    Sound Card
    External Audiophile 24/96
    Monitor(s) Displays
    2 x Samsung hd
    Hard Drives
    800gig inside and 2 x externals
To better help you, and to solve this problem a lot faster, were going to need the dump file.

Click on the start orb > in the start search type .dmp > right click the file and choose open containing folder > then copy and paste the dump file to the desktop > right click the dump file and choose Send to Zip (Compressed Folder) > then upload that file here :)
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Mouse
    Touchpad
    Keyboard
    Acer
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
Hi dunno

As you say the unit is BRAND NEW, you have at least 12 months guarantee, use it.

TAKE IT BACK TO THE SHOP, THIS IS WHAT GUARANTEES ARE ABOUT.
 

My Computer

System One

dunno said:
Sorry to bother you good people with what must be the most asked about problem, but I've had a good look through a heap of threads and not found the solution to my unbearable computer problem.

Alittle history; it's brand new, Asus, ready assembled from a shop. I deliberately did not buy a fancy put together one like last time as it caused too many problems (ironic).

Quad Core - 2.83, 4 gig of ram, nvidia 9400 graphics, what else can I say. Well, it keeps just crashing/restarting when ever it feels like it, and it appears to be getting more often.

Software wise, nothing too flash installed, anti virus etc.

There is a blue screen that flashes up for a miisecond prior to crashing but you wouldn't see it if you weren't looking for it.

I have an external soundcard, camera/skype, maybe this, but it was crashing before I got these happening.

I appreciate more info may be needed but let me know what it is and I'll be sure to supply it.
Click to expand...

Hi CH

Thanks for having a look at the problem. I'm not a noob, however, when I type in .dmp it just does a seacrch of my files and comes up with a pdf I have on the h/d.

...and theog, yes taking it back is a real option nut I'm keen to try to sort things out for myself and end up with a machine 'I know'. Also, call me cynical, but when I've done that before, that's it, item gone for up to months and thanks very much. There's a couple of things I need the comp for that means I'd rather not be without it... even crashing.
 

My Computer

System One

  • Manufacturer/Model
    Asus
    CPU
    2.83 Quad Core
    Memory
    4 gig
    Graphics card(s)
    Nvidia
    Sound Card
    External Audiophile 24/96
    Monitor(s) Displays
    2 x Samsung hd
    Hard Drives
    800gig inside and 2 x externals
dunno

You may not have a dmp file. If thcomputer crashed and the cause was memory it would have no place to write the file from or to. you can look in event viewer (type event in search) and go to the windows log application, and system tabs. look for errors that relate to the crasg and if there are errors can you tell us the most relevant event id and source code?

let us know if you need help with any of this

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Ok Cheers here we go:

There are 3 x !Error


In the first !Error in the general tab reads:

The previous shutdown at 9:19:06 AM on 6/10/2009 was unexpected

The first !Error in the details tab reads:



-System
-Provider[ Name] EventLog
-EventID6008[ Qualifiers] 32768
Level2Task0Keywords0x80000000000000-TimeCreated[ SystemTime] 2009-10-06T01:21:23.000Z
EventRecordID32867ChannelSystemComputerCarl-PCSecurity
-EventData
9:19:06 AM6/10/200912180D9070A0002000600090013000600F401D9070A0002000600010013000600F401600900003C000000010000006009000000000000B004000001000000EE400000
Binary data:

In Words
0000: 000A07D9 00060002 00130009 01F40006
0008: 000A07D9 00060002 00130001 01F40006
0010: 00000960 0000003C 00000001 00000960
0018: 00000000 000004B0 00000001 000040EE

In Bytes
0000: D9 07 0A 00 02 00 06 00 Ù.......
0008: 09 00 13 00 06 00 F4 01 ......ô.
0010: D9 07 0A 00 02 00 06 00 Ù.......
0018: 01 00 13 00 06 00 F4 01 ......ô.
0020: 60 09 00 00 3C 00 00 00 `...<...
0028: 01 00 00 00 60 09 00 00 ....`...
0030: 00 00 00 00 B0 04 00 00 ....°...
0038: 01 00 00 00 EE 40 00 00 ....î@..


In the second !Error in the general tab reads:

Crash dump initialisation failed!

And the second !Error in the details tab reads:


-System
-Provider[ Name] volmgr
-EventID46[ Qualifiers] 49156
Level2Task0Keywords0x80000000000000-TimeCreated[ SystemTime] 2009-10-06T01:21:01.106Z
EventRecordID32866ChannelSystemComputerCarl-PCSecurity
-EventData
\Device\HarddiskVolume10000000001000000000000002E0004C001100000010000C000000000000000000000000000000000
Binary data:

In Words
0000: 00000000 00000001 00000000 C004002E
0008: 00001001 C0000001 00000000 00000000
0010: 00000000 00000000

In Bytes
0000: 00 00 00 00 01 00 00 00 ........
0008: 00 00 00 00 2E 00 04 C0 .......À
0010: 01 10 00 00 01 00 00 C0 .......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

In the third !Error in the general tab reads:

Crash dump initialisation failed!

...And the third !Error details tab reads:


-System
-Provider[ Name] volmgr
-EventID46[ Qualifiers] 49156
Level2Task0Keywords0x80000000000000-TimeCreated[ SystemTime] 2009-10-06T01:21:14.226Z
EventRecordID32881ChannelSystemComputerCarl-PCSecurity
-EventData
\Device\HarddiskVolume10000000001000000000000002E0004C001100000010000C000000000000000000000000000000000
Binary data:

In Words
0000: 00000000 00000001 00000000 C004002E
0008: 00001001 C0000001 00000000 00000000
0010: 00000000 00000000

In Bytes
0000: 00 00 00 00 01 00 00 00 ........
0008: 00 00 00 00 2E 00 04 C0 .......À
0010: 01 10 00 00 01 00 00 C0 .......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........



Does this mean anything to you?

Cheers
 

My Computer

System One

  • Manufacturer/Model
    Asus
    CPU
    2.83 Quad Core
    Memory
    4 gig
    Graphics card(s)
    Nvidia
    Sound Card
    External Audiophile 24/96
    Monitor(s) Displays
    2 x Samsung hd
    Hard Drives
    800gig inside and 2 x externals
dunno

you can use the built in snipping tool (type snipping tool on search) to take a screenshot of the tab and then upload it using the attachment icon (shaped like a paperclip) in the reply form.

the screenshot is more useful to us.

let me know if you have any problems with this and thanks

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Ok, here we go with the snips.

Cheers
 

Attachments

  • Capture1.JPG
    Capture1.JPG
    220.4 KB · Views: 45
  • Capture2.JPG
    Capture2.JPG
    41.7 KB · Views: 33
  • Capture3.JPG
    Capture3.JPG
    61.9 KB · Views: 35
  • Capture4.JPG
    Capture4.JPG
    44.8 KB · Views: 31
  • Capture5.JPG
    Capture5.JPG
    75.2 KB · Views: 30
  • Capture6.JPG
    Capture6.JPG
    42.9 KB · Views: 29
  • Capture7.JPG
    Capture7.JPG
    65.6 KB · Views: 23

My Computer

System One

  • Manufacturer/Model
    Asus
    CPU
    2.83 Quad Core
    Memory
    4 gig
    Graphics card(s)
    Nvidia
    Sound Card
    External Audiophile 24/96
    Monitor(s) Displays
    2 x Samsung hd
    Hard Drives
    800gig inside and 2 x externals
dunno

Carl thanks for the snips. the event id 46 is a ttime service error. it the computer clock correct? I dont think its causing the crashing/restarting but it might be triggering something

ken

edit: event ID 6008 also refers to t he timezone. there is a hotfix for both here http://support.microsoft.com/kb/326564.

hope this helps


 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Cheers Ken

Can't thank you enough for having a good go at this. I'll get on to the update and see how we go.

Thanks again.
 

My Computer

System One

  • Manufacturer/Model
    Asus
    CPU
    2.83 Quad Core
    Memory
    4 gig
    Graphics card(s)
    Nvidia
    Sound Card
    External Audiophile 24/96
    Monitor(s) Displays
    2 x Samsung hd
    Hard Drives
    800gig inside and 2 x externals
we will be here if you need us

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Have you done the following:
Goto Control Panel\System and Maintenance\System
Click on "Advanced System Settings" on the left panel
Under "Startup and Recovery" select "Settings"
Make sure you have a check mark beside "Write and event to the system log"
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Mouse
    Dell Optical
    Keyboard
    Dell Quietkey
    Internet Speed
    10 MBPS
lemur said:
Have you done the following:
Goto Control Panel\System and Maintenance\System
Click on "Advanced System Settings" on the left panel
Under "Startup and Recovery" select "Settings"
Make sure you have a check mark beside "Write and event to the system log"
Click to expand...

I didn't have it checked. Great stuff.

Cheers for that.
 

My Computer

System One

  • Manufacturer/Model
    Asus
    CPU
    2.83 Quad Core
    Memory
    4 gig
    Graphics card(s)
    Nvidia
    Sound Card
    External Audiophile 24/96
    Monitor(s) Displays
    2 x Samsung hd
    Hard Drives
    800gig inside and 2 x externals
Is it still running incorrectly?
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Mouse
    Touchpad
    Keyboard
    Acer
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
dunno said:
Sorry to bother you good people with what must be the most asked about problem, but I've had a good look through a heap of threads and not found the solution to my unbearable computer problem.

Alittle history; it's brand new, Asus, ready assembled from a shop. I deliberately did not buy a fancy put together one like last time as it caused too many problems (ironic).

Quad Core - 2.83, 4 gig of ram, nvidia 9400 graphics, what else can I say. Well, it keeps just crashing/restarting when ever it feels like it, and it appears to be getting more often.

Software wise, nothing too flash installed, anti virus etc.

There is a blue screen that flashes up for a miisecond prior to crashing but you wouldn't see it if you weren't looking for it.

I have an external soundcard, camera/skype, maybe this, but it was crashing before I got these happening.

I appreciate more info may be needed but let me know what it is and I'll be sure to supply it.
Click to expand...

The crashing and restarting is more or less caused by a program or drive that`s o corrupt and starting to over heat, along with a slowness like, "lag". you might want to download iObit Security 360 or something like that to clean some stuff up. Also hire a professional to look inside for melted plastic and stuff, that's the #1 cause of computer crashing... over heating.

Lightbulbs2
Without lights where would we be?
 

My Computer

System One

lightbulbs2 said:
dunno said:
Sorry to bother you good people with what must be the most asked about problem, but I've had a good look through a heap of threads and not found the solution to my unbearable computer problem.

Alittle history; it's brand new, Asus, ready assembled from a shop. I deliberately did not buy a fancy put together one like last time as it caused too many problems (ironic).

Quad Core - 2.83, 4 gig of ram, nvidia 9400 graphics, what else can I say. Well, it keeps just crashing/restarting when ever it feels like it, and it appears to be getting more often.

Software wise, nothing too flash installed, anti virus etc.

There is a blue screen that flashes up for a miisecond prior to crashing but you wouldn't see it if you weren't looking for it.

I have an external soundcard, camera/skype, maybe this, but it was crashing before I got these happening.

I appreciate more info may be needed but let me know what it is and I'll be sure to supply it.
Click to expand...

The crashing and restarting is more or less caused by a program or drive that`s o corrupt and starting to over heat, along with a slowness like, "lag". you might want to download iObit Security 360 or something like that to clean some stuff up. Also hire a professional to look inside for melted plastic and stuff, that's the #1 cause of computer crashing... over heating.

Lightbulbs2
Without lights where would we be?
Click to expand...

Over exaggerated information. I doubt a machine with those specs is going to overheat. Especially being brand new. Plus for something to melt plastic, that would mean leaving the CPU fan unplugged and booting, I doubt this is the problem in his case. I also beg to defer that the number one cause of crashes is heat. It might be a cause but definitely not the number one cause. I vote driver / software incompatibility :)
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Mouse
    Touchpad
    Keyboard
    Acer
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
I concur. It seems to be your hard disk. Schedule a full scan by right clicking the drive and in tools/error-checking tick both boxes and reboot. Then search for mem in the start menu and press enter. Reboot. Then we will see.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Sorry it took a while. I ran the sequence you suggested Frostmourne and it took a few hours. Unfortunately, I guess you could say, the result was that no errors were found.

Zigzag, I went to grab the hotfix you suggested but it appears that it is for 2000 only and consequently, I didn't go through with it. The correct time is displayed although you could have a point as we were supposed to gain an hour and go into daylight saving but it's been called off this year.

I'm still having sudden crashes/restarts and see the snips for the messages I also get independent of the crashes/restarts.

I'm not sure where I can go with this thing. I'm considering taking it back to the shop but experience tells me that it will take ages to get back and possibly be put in the too hard basket and not get fully fixed anyway.

By the way, the gentleman suggesting that this could be heat related, thankyou but I'm not so sure as it's winter atm in Australia and very mild.

I'll sleep on it.
 

Attachments

  • Capture2.JPG
    Capture2.JPG
    17 KB · Views: 17
  • Capture3.JPG
    Capture3.JPG
    15.3 KB · Views: 29

My Computer

System One

  • Manufacturer/Model
    Asus
    CPU
    2.83 Quad Core
    Memory
    4 gig
    Graphics card(s)
    Nvidia
    Sound Card
    External Audiophile 24/96
    Monitor(s) Displays
    2 x Samsung hd
    Hard Drives
    800gig inside and 2 x externals
Are you getting blue screens since we've started? After the ones you posted in page 1.
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Mouse
    Touchpad
    Keyboard
    Acer
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
No, 'fraid not.

I caught a glimpse of BSOD prior to carshing/restarting and the topline read something about 'a problem being detected, but then it went and restarted.

Here's another snip.

I think it may be back to the shop time but I'm not confident.
 

Attachments

  • Capture4.JPG
    Capture4.JPG
    34.2 KB · Views: 35

My Computer

System One

  • Manufacturer/Model
    Asus
    CPU
    2.83 Quad Core
    Memory
    4 gig
    Graphics card(s)
    Nvidia
    Sound Card
    External Audiophile 24/96
    Monitor(s) Displays
    2 x Samsung hd
    Hard Drives
    800gig inside and 2 x externals
You must log in or register to reply here.
Back
Top