Today while doing a system restore i got some kind of blue screen. system restore was at the point where it says configuring your system and stuff and the back is the same as the windows welcome screen. But then all of a sudden it went to some kind of blue screen. I barely got to read it before the computer restarted and once I got to the desktop I got a message saying windows has recovered from an unexpected shutdown. How serious is this? Please help because ive only had this computer for alittle over a year and I've just about had it with it.
System Restore Blue Screen Help
- Thread starter penfan
- Start date
zigzag3143
Banned
Can you safe boot? (F8 repeatedly while rebooting). If so go into c:\windows\minidump, zip the dump file and upload it to us to look at. If its not in minidump do a search for *.dmp.
Ken
My Computer
System One
-
- Manufacturer/Model
- Dell Inspiron E 1405
- Memory
- 4 gigs
- Graphics card(s)
- integrated intel 945
- Sound Card
- integrated
- Screen Resolution
- 1440x900
- Hard Drives
- 300 gig internal
- Internet Speed
- 10 down 1.5 up
honestly im not really sure how to do that. im afraid i'll just mess my computer up more. its just gone out of warranty over a month ago. this computer has always been problems since i got it. the first day i had to reinstall vista and then it kept restarting itself and found out my hard drive was failing only after months of owning it then the second hard drive would freeze go to a blue screen they when it tried rebooting itself it said it couldnt detect a hard drive. so i got a third hard drive from dell which is the one im using now. i wish i could return it or get my money back and just buy a new computer.
My Computer
Frostmourne
Banned
Reboot your pc, and keep on pressing F8 till the menu appears and choose safe mode. As Ken said, then upload the .dmp files or take a look at the guide in my sig. Is this a dell laptop or pc and what are the specs? You can use Belarc Advisor to pull up a report.
My Computer
System One
-
- Manufacturer/Model
- Sony Vaio Z46GDU
- CPU
- [email protected] w/6MB L2 cache 1066MHz FSB
- Memory
- 6GB DDR3 1066MHz SDRAM
- Graphics card(s)
- 9300M GS 256MB + Intel Integrated 4500MHD
- Monitor(s) Displays
- 13.1" WXGA True Colour Tough
- Screen Resolution
- 1600x900
- Hard Drives
- 320GB SATA 7200RPM
- Internet Speed
- 1MB/s
zigzag3143
Banned
My Computer
System One
-
- Manufacturer/Model
- Dell Inspiron E 1405
- Memory
- 4 gigs
- Graphics card(s)
- integrated intel 945
- Sound Card
- integrated
- Screen Resolution
- 1440x900
- Hard Drives
- 300 gig internal
- Internet Speed
- 10 down 1.5 up
zigzag3143
Banned
Same as mine. so what is it thats giving you blue screen? can you go into c:\windows\minidump, zip the dump file (*dmp) and upload it for us to analyze?
Ken
My Computer
System One
-
- Manufacturer/Model
- Dell Inspiron E 1405
- Memory
- 4 gigs
- Graphics card(s)
- integrated intel 945
- Sound Card
- integrated
- Screen Resolution
- 1440x900
- Hard Drives
- 300 gig internal
- Internet Speed
- 10 down 1.5 up
Frostmourne
Banned
Right-click the .dmp and choose send to, to compressed folder.
My Computer
System One
-
- Manufacturer/Model
- Sony Vaio Z46GDU
- CPU
- [email protected] w/6MB L2 cache 1066MHz FSB
- Memory
- 6GB DDR3 1066MHz SDRAM
- Graphics card(s)
- 9300M GS 256MB + Intel Integrated 4500MHD
- Monitor(s) Displays
- 13.1" WXGA True Colour Tough
- Screen Resolution
- 1600x900
- Hard Drives
- 320GB SATA 7200RPM
- Internet Speed
- 1MB/s
when i do that i get the message windows cannot compress folder here and ask place one desktop instead?
My Computer
Frostmourne
Banned
Choose yes.
My Computer
System One
-
- Manufacturer/Model
- Sony Vaio Z46GDU
- CPU
- [email protected] w/6MB L2 cache 1066MHz FSB
- Memory
- 6GB DDR3 1066MHz SDRAM
- Graphics card(s)
- 9300M GS 256MB + Intel Integrated 4500MHD
- Monitor(s) Displays
- 13.1" WXGA True Colour Tough
- Screen Resolution
- 1600x900
- Hard Drives
- 320GB SATA 7200RPM
- Internet Speed
- 1MB/s
I get the message file not found or no read premission when I click yes to desktop
My Computer
Frostmourne
Banned
Right-click the file, click copy, then right-click on desktop and then select paste. Accept the UAC prompt. Then zip it up.
My Computer
System One
-
- Manufacturer/Model
- Sony Vaio Z46GDU
- CPU
- [email protected] w/6MB L2 cache 1066MHz FSB
- Memory
- 6GB DDR3 1066MHz SDRAM
- Graphics card(s)
- 9300M GS 256MB + Intel Integrated 4500MHD
- Monitor(s) Displays
- 13.1" WXGA True Colour Tough
- Screen Resolution
- 1600x900
- Hard Drives
- 320GB SATA 7200RPM
- Internet Speed
- 1MB/s
Frostmourne
Banned
Bugcheck:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, 874df988, 874dfad4, 81e5e650}
Probably caused by : wininit.exe
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 874df988, Terminating object
Arg3: 874dfad4, Process image file name
Arg4: 81e5e650, Explanatory message (ascii)
Debugging Details:
------------------
PROCESS_OBJECT: 874df988
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: wininit
FAULTING_MODULE: 00000000
PROCESS_NAME: WerFault.exe
BUGCHECK_STR: 0xF4_WerFault.exe
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 81eca610 to 81d05b0d
STACK_TEXT:
8fb91ccc 81eca610 000000f4 00000003 874df988 nt!KeBugCheckEx+0x1e
8fb91cf0 81e28f77 81e5e650 874dfad4 874dfbb0 nt!PspCatchCriticalBreak+0x73
8fb91d20 81e28f1e 874df988 8850ac40 000000ff nt!PspTerminateAllThreads+0x2c
8fb91d54 81c82c7a 000000b0 000000ff 0019e618 nt!NtTerminateProcess+0x1c1
8fb91d54 77cb5e74 000000b0 000000ff 0019e618 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0019e618 00000000 00000000 00000000 00000000 0x77cb5e74
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: wininit.exe
FAILURE_BUCKET_ID: 0xF4_WerFault.exe_IMAGE_wininit.exe
BUCKET_ID: 0xF4_WerFault.exe_IMAGE_wininit.exe
Followup: MachineOwner
---------
The BugCheck_Str references a critical termination of wininit.exe. Since its a crucial system file, you probably have a virus infection unless you deliberately terminated wininit.exe.
Download a antivirus rescue disc from here: http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html
burn it to disc and then reboot with the disc in the drive. Then scan your pc, and that should allow you to boot into safe mode and run a thorough scan.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, 874df988, 874dfad4, 81e5e650}
Probably caused by : wininit.exe
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 874df988, Terminating object
Arg3: 874dfad4, Process image file name
Arg4: 81e5e650, Explanatory message (ascii)
Debugging Details:
------------------
PROCESS_OBJECT: 874df988
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: wininit
FAULTING_MODULE: 00000000
PROCESS_NAME: WerFault.exe
BUGCHECK_STR: 0xF4_WerFault.exe
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 81eca610 to 81d05b0d
STACK_TEXT:
8fb91ccc 81eca610 000000f4 00000003 874df988 nt!KeBugCheckEx+0x1e
8fb91cf0 81e28f77 81e5e650 874dfad4 874dfbb0 nt!PspCatchCriticalBreak+0x73
8fb91d20 81e28f1e 874df988 8850ac40 000000ff nt!PspTerminateAllThreads+0x2c
8fb91d54 81c82c7a 000000b0 000000ff 0019e618 nt!NtTerminateProcess+0x1c1
8fb91d54 77cb5e74 000000b0 000000ff 0019e618 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0019e618 00000000 00000000 00000000 00000000 0x77cb5e74
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: wininit.exe
FAILURE_BUCKET_ID: 0xF4_WerFault.exe_IMAGE_wininit.exe
BUCKET_ID: 0xF4_WerFault.exe_IMAGE_wininit.exe
Followup: MachineOwner
---------
The BugCheck_Str references a critical termination of wininit.exe. Since its a crucial system file, you probably have a virus infection unless you deliberately terminated wininit.exe.
Download a antivirus rescue disc from here: http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html
burn it to disc and then reboot with the disc in the drive. Then scan your pc, and that should allow you to boot into safe mode and run a thorough scan.
My Computer
System One
-
- Manufacturer/Model
- Sony Vaio Z46GDU
- CPU
- [email protected] w/6MB L2 cache 1066MHz FSB
- Memory
- 6GB DDR3 1066MHz SDRAM
- Graphics card(s)
- 9300M GS 256MB + Intel Integrated 4500MHD
- Monitor(s) Displays
- 13.1" WXGA True Colour Tough
- Screen Resolution
- 1600x900
- Hard Drives
- 320GB SATA 7200RPM
- Internet Speed
- 1MB/s
how can i have a virus infection? avg, windows defender, and the free live safety live one care scanner report nothing found.
My Computer
also I dont have a disc I burn onto plus the link doesnt work all i get is internet explorer can not display this page
My Computer
Frostmourne
Banned
As above, no app can catch anything. Try the boot disk. Something crashed a crucial process.
My Computer
System One
-
- Manufacturer/Model
- Sony Vaio Z46GDU
- CPU
- [email protected] w/6MB L2 cache 1066MHz FSB
- Memory
- 6GB DDR3 1066MHz SDRAM
- Graphics card(s)
- 9300M GS 256MB + Intel Integrated 4500MHD
- Monitor(s) Displays
- 13.1" WXGA True Colour Tough
- Screen Resolution
- 1600x900
- Hard Drives
- 320GB SATA 7200RPM
- Internet Speed
- 1MB/s
but they link you gave doesnt work. also if this a infection are my music, photo, and movies files ok?