help me with system hang

A

adorable

New Member
hii,
wenever i am opening windows explorer or control panel. it gets hang. the following message is displayed.

Problem event name: App Hang B1
Application Name:Explorer.exe
Application Version:6.0.6002.18005
Application Time stamp:49e01da5
Hang Signature: ccb3
Hang Type: 1
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional Hang Signature 1: 755c851d77356df8ff34370d90da8d8
Additional Hang Signature 2: e21d
Additional Hang Signature 3: 13298260b729eeec70731748ecd8a172
Additional Hang Signature 4: b23b
Additional Hang Signature 5: 22a683d4fe15a95842c37252313b7d3
Additional Hang Signature 6: f6f6
Additional Hang Signature 7: 46f7e2c80466895a8ad3a8d03160ec96

please send me a solution asap.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo vista PC
Open up Task Manager (right click on the Task Bar)
Select the Processes tab
Click on "Show processes from all users" in the lower left
Double click on the Image Name column to sort alphabetical

Open up explorer and let it hang
Right click on the explorer.exe process that's hanging (if there's more than one you'll have to experiment to figure it out (use the PID column in View...Select columns).
Select "Create dump file"

The program will tell you where the dump file is located.
Upload it to a free file hosting service (I like Box.net | Simple Online Collaboration: Online File Storage, FTP Replacement, Team Workspaces ~ Free Version)
Share it
Then post a link to it here.
We'll analyze the hang in a debugger to see if it gives us any further info.
 

My Computer

System One

hii,
i tried da steps u said.. this time it was APPCRASH instead of the earlier APP HANG B1... namely
Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: vsfilter.dll
Fault Module Version: 2.39.5.1
Fault Module Timestamp: 499883a5
Exception Code: c0000005
Exception Offset: 0000311f
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

the dump file size is mush( 3,83,811 kB) so the box.net a/c is asking for upgradation.
now wat??!
waiting 4 ur reply..
thanks!!
 

My Computer

System One

  • Manufacturer/Model
    Lenovo vista PC
Sorry for the delay - lot's of excuses, but I'm back now.

The faulting module is vsfilter.dll - probably VSFilter by Gabest (maybe this is familiar: VobSub & TextSub filter for DirectShow/VirtualDub/Avisynth ) Uninstall that app, then test to see if it's fixed the issues.

The dump is way, way too big for us to use!!! So, let's give this a shot....

Follow the steps here to generate an analysis of the dump file ( Diagnosing Bsod's (originally posted 02Oct08) - Vox ). Don't worry that it's an application rather than a kernel dump - it'll still work.

Then copy and paste the results to your next post. It's gonna be huge, so just do the best that you can - we'll work from there. Ask questions if you've got any - this'll be a learning experience for both of us.
 

My Computer

System One

adorable said:
hii,
i tried da steps u said.. this time it was APPCRASH instead of the earlier APP HANG B1... namely
Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: vsfilter.dll
Fault Module Version: 2.39.5.1
Fault Module Timestamp: 499883a5
Exception Code: c0000005
Exception Offset: 0000311f
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

the dump file size is mush( 3,83,811 kB) so the box.net a/c is asking for upgradation.
now wat??!
waiting 4 ur reply..
thanks!!
Click to expand...

it seems that you are using k-lite codec pack. The problem is addressed here. if so uninstall the k-lite codec pack and check the problem persists.

disable all the addons in internet explorer related to k-lite codec pack.


And scan your pc for any malwares and viruses. :)

Malware bytes

windows malware removal tool

Keep us informed :)
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)
hii
i hv uninstalled k-lite codec pack. but i cud not find the add-ons...
the problem of hang and crashws there upto now... i'll check and update u if it further persists...

thanks..
 

My Computer

System One

  • Manufacturer/Model
    Lenovo vista PC
To find the addons:
Open Internet Explorer
Click on Tools
Click on Manage addons
Check there for anything associated with the klite codec pack and disable it.
 

My Computer

System One

adorable said:
hii
i hv uninstalled k-lite codec pack. but i cud not find the add-ons...
the problem of hang and crashws there upto now... i'll check and update u if it further persists...

thanks..
Click to expand...

resetting iexplore may work for u.
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)
Hi, there r no add-ons. but the frequency of AppHang B1 has increased. Its really irritating. please help me with an easy to follow solution asap. Thanks!!
 

My Computer

System One

  • Manufacturer/Model
    Lenovo vista PC
Download shellmenuview, run it and disable all the context menu extensions related to media(like audio and video players)..

Restart your computer and check.... :)
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)
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