Solved Adobe flash player not installing

gooddayz · Jun 15, 2012

I use Firefox and out of the blue, noticed that when I tried to play a YouTube video, I got a blank screen. I have tried using the Adobe uninstaller and then reinstalling the program several times. When I go into Adobe help and it does the test to see if you have Flash Player, I get a blank screen - even after I've installed it. In my Uninstall Programs window, it is listed but does not have a size. Does anyone have any suggestions on how to remedy this? Thanks!

tom982 · Jun 16, 2012

Hello gooddayz and welcome to the forums :party:

Let's start off by reinstalling Flash. I want you to download and install RevoUninstaller and use this to remove Flash:

Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall

Do a full scan for leftovers in Revo and remove everything it finds

Then reboot and try installing Flash from the Adobe website.

Tom

gooddayz · Jun 16, 2012

Thank you, Tom. I had already gone the Revo route but tried it again -- actually did the slowest, advanced uninstall mode! Did the install process of Flash from the Adobe site.... still did not work. :confused:

I went into the Adobe Help - Flash Player help. At the very beginning, it says "The Flash Player version and OS of your computer are displayed in the box below:" and no "box below" ever shows up... just blank space. :eek:When I look in the Control Panel - Uninstall window... Flash is listed but has no size!! How about that??!!! :shock:

What's next? I read somewhere that document & settings files hang out and keep Flash from completely installing. I've tried to look for those but am not savvy enough to know what I am looking at. :confused:

I also thought Revo would take out any of that stuff. :confused:

:eek:

tom982 · Jun 16, 2012

gooddayz said:
Thank you, Tom. I had already gone the Revo route but tried it again -- actually did the slowest, advanced uninstall mode! Did the install process of Flash from the Adobe site.... still did not work. I went into the Adobe Help - Flash Player help. At the very beginning, it says "The Flash Player version and OS of your computer are displayed in the box below:" and no "box below" ever shows up... just blank space. :eek:When I look in the Control Panel - Uninstall window... Flash is listed but has no size!! How about that??!!! What's next? I read somewhere that document & settings files hang out and keep Flash from completely installing. I've tried to look for those but am not savvy enough to know what I am looking at. I also thought Revo would take out any of that stuff.:eek:

That's a shame, looks like we'll have to try harder then! It's getting late here, so I'll do some more research and get back to you tomorrow. Just to warn you, I'm right in the middle of my a-level exams at the moment, so I won't be able to reply very quickly - I aim to reply at least once a day though.

Regarding the issue about no size appearing in your list of installed programs, I wouldn't worry about that. About 40% of my programs have no size showing in that list. But funnily enough, my Flash does have a size. I'll look into this as well.

Tom

gooddayz · Jun 16, 2012

Wow! Tom! Thank you so much for looking into this while you are so busy!! I truly appreciate it.

tom982 · Jun 17, 2012

Hi gooddayz,

No worries

It's nice to get away from revision now and then.

Have you tried reinstalling FireFox? That would be the next thing to try.

Tom

townsbg · Jun 17, 2012

Have you tried firefox safe mode?

gooddayz · Jun 17, 2012

I did restart in safe mode but did not know where to go from there. I did go into YouTube to see if I could view the video in safe mode... well, could not.
If I reinstall Firefox will I lose all my bookmarks?
I found a recommendation to go to "Troubleshooting Information" under "Help". It was also recommended that it might be good to "reset Firefox". I guess when that is done, all extensions are lost. Is that something I should do? What does that mean to "lose all the extensions"? Again, thank you!

townsbg · Jun 17, 2012

Not windows safe mode Firefox safe mode: Troubleshoot Firefox issues using Safe Mode | How to | Firefox Help

As for a FF reinstall you can easily export your bookmarks first. Export Firefox bookmarks to an HTML file to back up or transfer bookmarks | How to | Firefox Help I don't know what a reset would do.

gooddayz · Jun 21, 2012

I just reinstalled Firefox. It is doing the same thing. When I go to YouTube, it tells me to install the pluggin (which is Adobe Flash). When I try to install from that message, download fails & has a link where I can install it manually so I download it (from the Adobe site).... save it on my desktop...then install. Works through 50% of the installation then just zips through remaining 50%. It appears Adobe Flash is not installed.

I did try the firefox safe mode....

gooddayz · Jun 22, 2012

Ok... after spending waaaayyyyyy too much time on this and doing lots of things I didn't need to do... In searching here and there I found that Flash has a problem with realplayer or vice versa and to fix all I needed to do was to go into realplayer's preferences and uncheck a box.. voile ... problem immediately eliminated ... all is well now... thank you for your time & help, though, guys!!!

townsbg · Jun 22, 2012

Ah. I am not familiar with real player. Please tell us which box.

gooddayz · Jun 23, 2012

Open realplayer - go to drop down menu in realplayer symbol at top left & click on preferences -- click on "Download & Recording" at bottom of list on left - unchecked "Enable web download & recording for these installed browsers". Firefox was not listed in there but after I unchecked that box, it now works perfectly!!!

tom982 · Jun 24, 2012

gooddayz said:
Open realplayer - go to drop down menu in realplayer symbol at top left & click on preferences -- click on "Download & Recording" at bottom of list on left - unchecked "Enable web download & recording for these installed browsers". Firefox was not listed in there but after I unchecked that box, it now works perfectly!!!

Hi gooddayz,

Thanks for sharing your solution with us, I'm sure other people experiencing this issue will really appreciate your efforts

Tom

Solved Adobe flash player not installing

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