Solved A couple of this going on. Help!

S

steadyone

Member
Hi

I have a Hp Laptop with Vista Home Premium 32 bit. I recently downloaded the update of flash player which keeps freezing up and crashing when I try to stream video's, Then when I use Firefox I get a small window that pops up that says" "I need a plugin". then my FF crashes, and also if I use my Incredimail it crashes as well. So not sure what is really going on.

Do you have any ideas?:confused:

Thanks
 

My Computer

System One

  • Manufacturer/Model
    HP
    Memory
    2gig

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
What else have you done?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
I just did the basic's to make sure that everything else was okay. It just seemed like after updating Flash player and Adobe flash it all got starting acting funny like the plugin missing.
 

My Computer

System One

  • Manufacturer/Model
    HP
    Memory
    2gig

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
What do you mean uninstall boot???:sarc: P.S. I actually down loaded the latest version of that as well along with the other downloads. Humm Maybe that is the problem.

With filehippo it helps me stay up to date.
 

My Computer

System One

  • Manufacturer/Model
    HP
    Memory
    2gig
Uninstall, then boot the computer, and try the Microsoft Silverlight as a substitute.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
:confused:I am sorry, am I uninstalling the latest two flash players you mean?? I am not all that brainy with computer:geek:. lol

What are the difference between them?
 

My Computer

System One

  • Manufacturer/Model
    HP
    Memory
    2gig
steadyone said:
Hi

I have a Hp Laptop with Vista Home Premium 32 bit. I recently downloaded the update of flash player which keeps freezing up and crashing when I try to stream video's, Then when I use Firefox I get a small window that pops up that says" "I need a plugin". then my FF crashes, and also if I use my Incredimail it crashes as well. So not sure what is really going on.

Do you have any ideas?:confused:

Thanks
Click to expand...

You have to understand I cannot see or touch your computer, but must go by what you post. Your post indicates that the Flash update caused the problem. OK, start with a system restore pont which lets you put everything back in case of problems. Then get the firefox plug in. If it still does not work uninstall flashplayer. Boot the computer, if everything works ok use Microsoft Silverlight, it is a substitute for flashplayer.
http://www.vistax64.com/tutorials/76905-system-restore-how.html
http://www.vistax64.com/tutorials/76332-system-restore-point-create.html
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Okay I was just wanting to make sure we were on the same page. I have some strange experiences on these sites.

Thanks I gotcha!:D
 

My Computer

System One

  • Manufacturer/Model
    HP
    Memory
    2gig
This is a great site. Ask any questions until you uderstand and are sure what to do.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Sorry that you still have the problem
Make a full anti virus scan
Download and make a full scan with Malarebytes.
Make sure that you have enough memory. (give me a screen shot of task manager and performance tab.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Here is the screen shot wow memory is getting eaten. I also ran the anti virus scan the other day...
 

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My Computer

System One

  • Manufacturer/Model
    HP
    Memory
    2gig
Run the Malwarebytes, too.
Make sure the A/V was updated when you did the scan and that it was the full scan. Ditto for Malwarebytes.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Okay I did what you have said. I am not sure what I am really suppose to be doing. Did you want me to try and download Java or delete old Java after doing the above?

I am not sure what you mean it might be a hardware problem.
 

My Computer

System One

  • Manufacturer/Model
    HP
    Memory
    2gig
The only things that you should be doing now
Is run a full anti virus scan
Run a full scan with Malarebytes. These scans would take around an hour.
If they are negative. Do the clean boot.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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