Today when my father went to open his windows mail account, the program opened. It asked him for a username and password, and it has never done this before. According to him he does not know of any such passwords exsistence. However, I believe he might not realize there is one (I mean, there has to be..... I do not see how there could not be). Either way he does not know what this password is, and cannot access the account. Because of this he cannot send or recieve e-mail, and is quite agitated because of it.
I tried to got in and access tools, and from there see if the the box which says you need a password for account authentication was ticked. It was not, so at this point, I have no idea what I should do.
Our anti-virus software has not picked up on anything, so I don't think it is infected with anything. I've been told there is a chance the software itself could be causing the problem. I do not know if this is true-- my parents have only ever used this e-mail, and everything has always been fine up to this point.
Does anyone have any tips?
I tried to got in and access tools, and from there see if the the box which says you need a password for account authentication was ticked. It was not, so at this point, I have no idea what I should do.
Our anti-virus software has not picked up on anything, so I don't think it is infected with anything. I've been told there is a chance the software itself could be causing the problem. I do not know if this is true-- my parents have only ever used this e-mail, and everything has always been fine up to this point.
Does anyone have any tips?
