Cannot Send Message In Live Mail

Hi, I setup windows live mail, I can recieve messages but I cannot send messages. I have checked all the boxes that say this requires ssl etc but I still get errors..can anyone please help me.thanks. I am using internet explorer 8 to send a page link


The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '[email protected]'. Subject 'Here are the photos that I want to share with you', Account: 'pop3.live.com', Server: 'smtp.live.com', Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command first', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

Go to the website of your email provider. They will give you instructions on how to correctly set up your account in windows live. The error is a port number, most likely.

Are you using the correct ports per Gmail
http://mail.google.com/support/bin/answer.py?hl=en&answer=13287

If you have tried these ports and you cannot send, go to ghe webiste of your ISP, use the ports suggested by them.

richc46 said:

Go to the website of your email provider. They will give you instructions on how to correctly set up your account in windows live. The error is a port number, most likely.

Are you using the correct ports per Gmail
Configuring other mail clients - Gmail Help

If you have tried these ports and you cannot send, go to ghe webiste of your ISP, use the ports suggested by them.

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Hi Richc46, I did all that you suggested from the gmail link, but i can recieve but not send,i really dont know why,as a few moths ago it was working ok, but i used hotmail.I dont have a ISP?, I am using a shared internet connection in a apartment.can you still help me? thanks.

The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '[email protected]'. Subject 'Here are the photos that I want to share with you', Account: 'pop3.live.com', Server: 'smtp.live.com', Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command first', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

You Do have an ISP. It is shared but there has to be one. Sometimes the ISP blocks the port that is suggested by the email provider, in an attemp to stop spam. If you get the name of the SHARED ISP, I will try to help get the necessary information.

richc46 said:

You Do have an ISP. It is shared but there has to be one. Sometimes the ISP blocks the port that is suggested by the email provider, in an attemp to stop spam. If you get the name of the SHARED ISP, I will try to help get the necessary information.

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Oh... Ok..well I was using bitdefender internet security, but i recently changed to kaspersky internet security..how do i find out the shared ISP?

I see that you are not in the USA, so do not know if this will work. Go to this site and give me any information that you receive.

My IP address? Free IP Address tracer and IP address lookup

richc46 said:

I see that you are not in the USA, so do not know if this will work. Go to this site and give me any information that you receive.

My IP address? Free IP Address tracer and IP address lookup

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ok thanks, i attatched the picture.

Could not find too much information on your ISP. I am not even sure if Telstra bigpond is the same as the one that you are using. In any event, go to your account settings and use the telstra smpt setting. If it does not work it may mean that big pond is not your ISP or that another port number has to be used or that outgoing mail is just blocked.

What is my ISP's SMTP Mail Server

Hi, I cannot do anything as telstra is in the name of the appartments manager, i do not have access to it.???

You not have to change anything in telstra. Just put the smpt information in your windows live mail, account settings, and see if it works.

richc46 said:

You not have to change anything in telstra. Just put the smpt information in your windows live mail, account settings, and see if it works.

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Hmmm.... Well I must be dumb?...cause I don't know where or how to do that??

Here is some information on how to change the account settings.

Windows Mail: setting up an account from start to finish

Put the name of the provider in servers.

Go to windows live mail, tools, account, server (smpt)