IE8 crashed with updates HELP

staybolt

staybolt

New Member
With automatic updates on October 21 my IE8 ceased to load, At the same time my Windows Installer died. Talked to MS techs about IE8 (after I found one who spoke decent English) Had them trying to help for 5 hours. Can not get IE8 or 7 or any other to install. MS decided IE was so corrupted even the uninstaller can not find it.

Summary was to reinstall Vista. I really need to avoid that with about 375 gigs installed on the HD. Difficult to back up everything and even then the registry is corrupt so would need to reinstall all programs...

Does anyone have any ideas how to repair the Windows Installer. I tried the fix by "cat" to no avail. I tried deleting the updates but no help.

Dave
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 410
    CPU
    Intel Core 22 Quad core processor Q6600 (2.4Ghz,1066FSB) 8MB
    Memory
    3GB DDR2 SDRAM at 667Mhz
    Graphics card(s)
    256MB NVIDA GeForce 8600GT-DDR3
    Sound Card
    X-Fi Soundblaster
    Monitor(s) Displays
    Dell 24" flat
    Screen Resolution
    1280X800
    Hard Drives
    internal 500GB Serial ATA II Hard drive @7200RPM external 2-250 gig's WD
    Mouse
    Logitech wireless
    Keyboard
    Logitech wireless
    Internet Speed
    DSL
you can unistall IE8 to make it go back to 7 or 6.. If you have installed any service pack like "sp2 or 3" after installing IE8 you need to unistall the service pack first then you can uninstall IE8..
All these can be uninstalled under add and remove program.. just tick "show updates"
 

My Computer

System One

Try this first, it might help. In IE8 go to tools>options>advanced, click on the reset button. and delete all personal data checked. if that doesnt work go with what ashvin said
You might also want to try going into safe mode for IE8.
Click on the windows orb> all programs> accessories> system tools> Internet explorer no add-ons.
If either wont allow you to go into IE8 right click on internet explorer no add ons and do my first step. see if that helps first before going to the hassle of uninstalling service packs
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    Q9550 overclocked to 3.93Ghz
    Motherboard
    XFX 790i Ultra SLI
    Memory
    (8Gb) - 2x2GB DDR3 Corsair Dominator Ram 1600Mhz + 2x2GB DDR3 OCZ 1600Mhz
    Graphics card(s)
    Asus GTX 280 + Gigabyte GTX 280 (SLI)
    Sound Card
    Creative Soundblaster Fatality1 TY ultra Titanium
    Monitor(s) Displays
    3x24" BenQ, 22"Viewsonic
    Screen Resolution
    1920x1200, 1920x1080, 1920x1080, 1680x1050
    Hard Drives
    2x 750Gb Samsung Spinpoint Raid 1 array 3x 1TB Western Digital
    PSU
    Antec 1000W
    Case
    Gigabyte low end full-tower
    Cooling
    CoolerMaster V10 for CPU 7 120mm fans
    Mouse
    Logitech G9, G7
    Keyboard
    Logitech Dinovo edge, dinovo mini
    Internet Speed
    24mb/s D/L 15mb/s upload - Telstra
    Other Info
    7 Fans - 3 fans integrated 4x case cut to fit and integrated into the case.
Thank you folks. However as the Windows installer is also corrupted by the updates there is no way to use install/uninstall in add/remove programs. I did delete IE8 from the updates list. There is still an IE8 folder in the Program Files but the exe file in there will not run. IE8 will not install, probably because of the corrupt installer. Already tried to repair with the system disk to no avail. It wants to format and reinstall, not an option for me as IE sucks anyway and I have over 300 gigs on the HD. A lot is backed up but I would have to reinstall to set the registry. I tried previously safe mode to no avail. As to going into IE8 and doing anything, IE does not load at all.

I seem to be stuck with the only hope dumping the HD Woe is me! I have done this several times in past years for HD crashes and it is not any fun and very time consuming!

I have read much abut repairing the installer but nothing works and a lot of software seems to need the MS installer to install/uninstall. I am beginning to hate MS!!! but it is the only game in town.

Dave
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 410
    CPU
    Intel Core 22 Quad core processor Q6600 (2.4Ghz,1066FSB) 8MB
    Memory
    3GB DDR2 SDRAM at 667Mhz
    Graphics card(s)
    256MB NVIDA GeForce 8600GT-DDR3
    Sound Card
    X-Fi Soundblaster
    Monitor(s) Displays
    Dell 24" flat
    Screen Resolution
    1280X800
    Hard Drives
    internal 500GB Serial ATA II Hard drive @7200RPM external 2-250 gig's WD
    Mouse
    Logitech wireless
    Keyboard
    Logitech wireless
    Internet Speed
    DSL
Dude dont worry! just install mozilla or Google chrome (the browser not the OS) on the pc and you have internet again. But if the installer is corrupt it might be hard. I recommend a System restore, (restore to: before the update that massacred your machine)
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    Q9550 overclocked to 3.93Ghz
    Motherboard
    XFX 790i Ultra SLI
    Memory
    (8Gb) - 2x2GB DDR3 Corsair Dominator Ram 1600Mhz + 2x2GB DDR3 OCZ 1600Mhz
    Graphics card(s)
    Asus GTX 280 + Gigabyte GTX 280 (SLI)
    Sound Card
    Creative Soundblaster Fatality1 TY ultra Titanium
    Monitor(s) Displays
    3x24" BenQ, 22"Viewsonic
    Screen Resolution
    1920x1200, 1920x1080, 1920x1080, 1680x1050
    Hard Drives
    2x 750Gb Samsung Spinpoint Raid 1 array 3x 1TB Western Digital
    PSU
    Antec 1000W
    Case
    Gigabyte low end full-tower
    Cooling
    CoolerMaster V10 for CPU 7 120mm fans
    Mouse
    Logitech G9, G7
    Keyboard
    Logitech Dinovo edge, dinovo mini
    Internet Speed
    24mb/s D/L 15mb/s upload - Telstra
    Other Info
    7 Fans - 3 fans integrated 4x case cut to fit and integrated into the case.
Hello staybolt,
Have you tried to re-install the Windows Installer ?.
I don't know if this will reset the installer, but has to be worth a go.
Good luck and post your results.

Download details: Windows Installer 4.5
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
I have Firefox so getting on the internet is not the problem. My major problem is with my on-line back up subscription. It only works through IE (Dumb) so my OL back ups are not available although I still have most on an external hard drive, but not as current. Also I have a subscription on MSN which uses IE so that is dead also. The most annoying however is the broken Win installer!

I have always used Norton Security with never a problem for years.

I tried reinstalling the Win installer, it won't let me as it seems to think I already have the installer.

I am considering installing a new hard drive, formatting it with the system disk and then sticking in a copy of the current registry and copying over to the new C drive all my programs rather than going through a complete reinstall from CD's as many have a lot of later add on's and some are internet downloads I paid for.

Dave
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 410
    CPU
    Intel Core 22 Quad core processor Q6600 (2.4Ghz,1066FSB) 8MB
    Memory
    3GB DDR2 SDRAM at 667Mhz
    Graphics card(s)
    256MB NVIDA GeForce 8600GT-DDR3
    Sound Card
    X-Fi Soundblaster
    Monitor(s) Displays
    Dell 24" flat
    Screen Resolution
    1280X800
    Hard Drives
    internal 500GB Serial ATA II Hard drive @7200RPM external 2-250 gig's WD
    Mouse
    Logitech wireless
    Keyboard
    Logitech wireless
    Internet Speed
    DSL
A couple of things to try, before you go through all the re-install grief.


Below is the Registry setting that controls the Windows Installer Service.
Have a look in your Registry and see if your dword is set to 2.
The setting of 2 tells the system it starts Automatic and is what it should
be.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver]
"Start"=dword:00000002


Description of the Windows Installer CleanUp Utility

As your thinking of re-installing, theres nothing to lose.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
My start value looks like this:

START REG_DWORD 0x00000003

I changed it to two (2) but still no banana.

Dave
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 410
    CPU
    Intel Core 22 Quad core processor Q6600 (2.4Ghz,1066FSB) 8MB
    Memory
    3GB DDR2 SDRAM at 667Mhz
    Graphics card(s)
    256MB NVIDA GeForce 8600GT-DDR3
    Sound Card
    X-Fi Soundblaster
    Monitor(s) Displays
    Dell 24" flat
    Screen Resolution
    1280X800
    Hard Drives
    internal 500GB Serial ATA II Hard drive @7200RPM external 2-250 gig's WD
    Mouse
    Logitech wireless
    Keyboard
    Logitech wireless
    Internet Speed
    DSL
Did you reboot after changing it ?, should have said that before. :o
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
Yes sir, I did reboot.

Dave
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 410
    CPU
    Intel Core 22 Quad core processor Q6600 (2.4Ghz,1066FSB) 8MB
    Memory
    3GB DDR2 SDRAM at 667Mhz
    Graphics card(s)
    256MB NVIDA GeForce 8600GT-DDR3
    Sound Card
    X-Fi Soundblaster
    Monitor(s) Displays
    Dell 24" flat
    Screen Resolution
    1280X800
    Hard Drives
    internal 500GB Serial ATA II Hard drive @7200RPM external 2-250 gig's WD
    Mouse
    Logitech wireless
    Keyboard
    Logitech wireless
    Internet Speed
    DSL
You must log in or register to reply here.
Back
Top