Unable to save PDF files

M

mcguirk

New Member
At websites where I can view pdf files, I am unable to save them to my computer. The icon that permits this function does not even appear. I am using Vista Professional and Adobe Reader 9.
Thanks.
 

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mcguirk said:
At websites where I can view pdf files, I am unable to save them to my computer. The icon that permits this function does not even appear. I am using Vista Professional and Adobe Reader 9.
Thanks.
Click to expand...


MG

what does the missing iicon do when it was working?

Ken
 

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Is the document you are trying to download restricted in any way?
 

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Before it "disappeared," the mesage I got was something to the effect "don't have permission to save" or, simply, nothing would happen (i.e., the file did not save).
 

My Computer

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  • Manufacturer/Model
    Dell Vostro V1710
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Sounds like it is a restricted document or it has copyrights.
 

My Computer

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  • Manufacturer/Model
    Dell XPS 720
    CPU
    Itel Core (TM)2 Extreme CPU Q6800 @ 2.93GHz
    Memory
    2 TB
    Graphics card(s)
    NVIDIA GeForce 9900 GTX
    Sound Card
    Creative SB X-FI
    Monitor(s) Displays
    32" Samsung HD
    Screen Resolution
    1024 x 768
    Hard Drives
    3 x 1 TB DEL Hard drives.
    Case
    Gaming
    Cooling
    Liquid Cooling
    Mouse
    Wired
    Keyboard
    HID Keyboard
    Internet Speed
    50 Meg
My turn to say John is right. You can verify that be trying to save a pdf from a different site.

Ken
 

My Computer

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  • Manufacturer/Model
    Dell Inspiron E 1405
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    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
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    10 down 1.5 up
zigzag3143 said:
My turn to say John is right. You can verify that be trying to save a pdf from a different site.

Ken
Click to expand...


:D Now that has made my day!
 

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  • Manufacturer/Model
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    Itel Core (TM)2 Extreme CPU Q6800 @ 2.93GHz
    Memory
    2 TB
    Graphics card(s)
    NVIDIA GeForce 9900 GTX
    Sound Card
    Creative SB X-FI
    Monitor(s) Displays
    32" Samsung HD
    Screen Resolution
    1024 x 768
    Hard Drives
    3 x 1 TB DEL Hard drives.
    Case
    Gaming
    Cooling
    Liquid Cooling
    Mouse
    Wired
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    HID Keyboard
    Internet Speed
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when you are right you are right and deserving. +rep <g>
 

My Computer

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    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
I have subscription rights to the PDF documents and can save them (same pdf files) when using my desktop that has XP. The problem exists only when using my laptop that has Vista. Maybe there is some third variable accounts for the glitch, but I figured considering Vista was a place to start.
 

My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb
McGirk, I presume you did what Ken said and tried other sites. If this is the case have your looked at the security options on your Vista laptop? I have had Vista since the day it came out and have never had a problem downloading pdf's.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 720
    CPU
    Itel Core (TM)2 Extreme CPU Q6800 @ 2.93GHz
    Memory
    2 TB
    Graphics card(s)
    NVIDIA GeForce 9900 GTX
    Sound Card
    Creative SB X-FI
    Monitor(s) Displays
    32" Samsung HD
    Screen Resolution
    1024 x 768
    Hard Drives
    3 x 1 TB DEL Hard drives.
    Case
    Gaming
    Cooling
    Liquid Cooling
    Mouse
    Wired
    Keyboard
    HID Keyboard
    Internet Speed
    50 Meg
mcguirk said:
I have subscription rights to the PDF documents and can save them (same pdf files) when using my desktop that has XP. The problem exists only when using my laptop that has Vista. Maybe there is some third variable accounts for the glitch, but I figured considering Vista was a place to start.
Click to expand...


Thats it exactly. You have a certificate for the right in XP, but not in vista. all you need to do is to set it up in vista


Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Yes, I have tested trying to save pdfs from other sites, and the problem remains. (gulp) which security options may need to be changed?
 

My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb
mcguirk said:
Yes, I have tested trying to save pdfs from other sites, and the problem remains. (gulp) which security options may need to be changed?
Click to expand...


If it persists on non certificate sites it must be something else.

EDIT: lets try something else. type event viewer in search. go to the windows logs, application tab. look for errors (red "X" in left column) that refer to the problem. You might want to do it one more time so you know when it occured. there will be errors. when you find one that mentions adobe, or saving note the event ID and source codes and tell us what they are.

thanks


ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
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    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Thank you. I went into the event viewer, application tab and looked for errors. Although there were many errors, there were none for Adobe or saving.
McGuirk
 

My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb
mcguirk said:
Thank you. I went into the event viewer, application tab and looked for errors. Although there were many errors, there were none for Adobe or saving.
McGuirk
Click to expand...

If you create a pdf and try to save it to the same place can you?

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Yes, I can create my own pdfs (using, for example, Quickbooks software) and save them. I can view pdfs online and can print them. But I cannot download from a website for saving because there is simply no icon that permits that option. When viewing online pdfs, icons show up for printing and searching, but not for saving.
Thank you,
McGuirk
 

My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb
mcguirk said:
Yes, I can create my own pdfs (using, for example, Quickbooks software) and save them. I can view pdfs online and can print them. But I cannot download from a website for saving because there is simply no icon that permits that option. When viewing online pdfs, icons show up for printing and searching, but not for saving.
Thank you,
McGuirk
Click to expand...

Is the icon an adobe icon, a download manager icon, a browser icon, etc? obviously Im having a hard time visualizing this screenshot of what it should look loke?

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Is there a way to post an image? I have created an image to show an example.
McGuirk
 

My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb
I have attached a jpg file to illustrate what I've been trying to explain.
Thanks.
McGuirk
 

Attachments

  • pdf example.jpg
    pdf example.jpg
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My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb
I have subscription rights to the PDF documents and can save them (same pdf files) when using my desktop that has XP. The problem exists only when using my laptop that has Vista. Maybe there is some third variable accounts for the glitch, but I figured considering Vista was a place to start. discount o2 sensor
 

My Computer

System One

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