Help please, at my wits end!

K

kenny2205

New Member
Not too knowledgeable I'm afraid but having major problems setting emails from my Heart Internet accounts into Live Mail and would love a simple resolution if there is such a thing. Would appreciate any help at all. Can receive my mail but when sending I jus get this message:

An unknown error has occurred.
Subject 'Re: t'
Server Error: 421
Server Response: 421 Cannot connect to SMTP server 79.170.44.111 (79.170.44.111:25), connect error 10061
Server: 'smtp.spacerstiling.co.uk'
Windows Live Mail Error ID: 0x800CCC67
Protocol: SMTP
Port: 25
Secure(SSL): No
 

My Computer

System One

kenny2205 said:
Not too knowledgeable I'm afraid but having major problems setting emails from my Heart Internet accounts into Live Mail and would love a simple resolution if there is such a thing. Would appreciate any help at all. Can receive my mail but when sending I jus get this message:

An unknown error has occurred.
Subject 'Re: t'
Server Error: 421
Server Response: 421 Cannot connect to SMTP server 79.170.44.111 (79.170.44.111:25), connect error 10061
Server: 'smtp.spacerstiling.co.uk'
Windows Live Mail Error ID: 0x800CCC67
Protocol: SMTP
Port: 25
Secure(SSL): No
Click to expand...

Kenny nine times out of ten this connect error connect error 10061 is caused by a firewall or anti virus proventing the mail client from reaching out to the server.

What kind of firewall, and av are you running? have you tried turning them off and connecting? One more thing you can try is to boot into safe mode (F8) with networking and se if it can connect then

Let us know the results

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Cheers for that, terminated the email setting on avast and it seems to be working fine now, hope that doesnt leave me wide open on my email now!
 

My Computer

System One

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