error 80070020 for KB974455

B

bob56

New Member
My sys is: gateway 64bit vista home premium w/sp2.
I have to use the 32bit IE8 to install updates!
All updates except KB974455 installed. This is called a critical update for IE8. I cannot install this update.

My virus checker-NOD32-will not run unless this is installed.

I have had this problem since the 16th when I contacted Microsoft. They have requested that I perform an "In-Place upgrade". I can't do this because this computer came with the OS installed and no DVD or CD. I called Gateway and they only provide a "recovery DVD" set that will remove and reinstall the original install. I don't want that. I have unplugged all of the 4 external HDs.

I have run:
Run System Update Readiness Tool;
sfc /scannow;
syscheck;

The results of the scannow show errors and cannot repair in the "CheckSur log" which I have sent to Microsoft.

I don't know how to make a startup DVD using this "corrupted system file" OS.

My contact with Microsoft only answers during the night (maybe in China or India)
and she is off for the weekend.

Any suggestions on how to obtain the vista Home Premium DVD for this computer?
 

My Computer

System One

bob56 said:
My sys is: gateway 64bit vista home premium w/sp2.
I have to use the 32bit IE8 to install updates!
All updates except KB974455 installed. This is called a critical update for IE8. I cannot install this update.

My virus checker-NOD32-will not run unless this is installed.

I have had this problem since the 16th when I contacted Microsoft. They have requested that I perform an "In-Place upgrade". I can't do this because this computer came with the OS installed and no DVD or CD. I called Gateway and they only provide a "recovery DVD" set that will remove and reinstall the original install. I don't want that. I have unplugged all of the 4 external HDs.

I have run:
Run System Update Readiness Tool;
sfc /scannow;
syscheck;

The results of the scannow show errors and cannot repair in the "CheckSur log" which I have sent to Microsoft.

I don't know how to make a startup DVD using this "corrupted system file" OS.

My contact with Microsoft only answers during the night (maybe in China or India)
and she is off for the weekend.

Any suggestions on how to obtain the vista Home Premium DVD for this computer?
Click to expand...

bob

that has been a major problem with the major mfrs. You are now stuck in a position where sooner not later you are going to need to do a re-install. the only question is Vista or win 7. My thought win 7 .

Sorry I cant help you fix it but without media its going to be hard

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Tks Ken,

Right after I posted I received a call from Microsoft and after 2 hrs attempting to fix the problem he concluded the same as you . I will need to install-in-place. Now I have to find a CD and/or DVD to attempt the update.

Bob
 

My Computer

System One

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