My problem does not seem to be answered before. I just set up my new laptop and Windows Live. I entered the information right from Outlook express and Wnndows live mail does not work. My incomming is pop.charter.net and my poutgoing is smtp.charter.net. I get 0x800CCC0E error. Charter is no help. I have Trend antivirus installed but the mail check is turned off. Any suggestions? Thanks, Charles