Having problems with certain incoming e-mails being changed to plain text - am unable to change back to HTML. Can change the outgoing e-mail but not the incoming. Any ideas on how to fix this?
Having problems with certain incoming e-mails being changed to plain text - am unable to change back to HTML. Can change the outgoing e-mail but not the incoming. Any ideas on how to fix this?
You can't change incoming email because you didn't create it. The original author must create their email in HTML so you can view it in HTML. If they use plain text, you get plain text.
When you reply, you can change your reply content to HTML and the recipient will get it in HTML unless they have HTML disabled.